Private Chef Company
Due to Covid-19, in-person safety risks and social distancing requirements, Chef Ariel Bangs'
in-person classes, and personal chef services came to a screeching halt.
Ariel's Business Goals:
1. Provide services to her customers online
2. Restructure Healthy Creation's Flavorgasm Donuts - Donut of the Month Club.
3. Time-saving solutions for managing messages and phone calls regarding meal planning, allowing Ariel to focus on her clients, creating a personalized, unique, and educational experience with food.
4. Showcase Healthy Creation's services in a digestible source of useful information during each point of contact.
5. Serve her community, through a community food box partnership aiding families affected by the pandemic.
I conducted industry research, content audit, SEO optimization, persona creation, business strategy, mood board, logo creation, and final design. Rebrand and Low-fidelity mockups were co-collaborated between myself and Lori Yeh, UX Designer. I performed and created the final website mockup design, tailored solutions to Healthy Creation's adaptive business model which altered from our initial mockups. I implemented product collections, website automation, and suggested strategies according to Healthy Creation's business needs and online social media platforms.
A revised solution for meal plan packages was required. I created sustainable meal cards Ariel can customize and manage. A new consultation form was implemented that collects customer preferences based on Ariel's seasonal menu, saving Chef Ariel time managing her business.
By consolidating and reorganize current service structure, pairing like content to include frequently asked questions, and updated service information Ariel has more time to prepare meals and continue community volunteer services. Healthy Creations' customers are able to continue business with Ariel online despite Covid-19 restrictions.
Healthy Creations Landing Page Before Redesign
Healthy Creations Landing Page AFTER Redesign
Research & Discovery
Understand Healthy Creation's' business needs, service operations, and identify customer base.
Audit Healthy Creation's current website, tend to any low hanging fruit, which included typos, and removing duplicate content that did not add value towards Ariel's goal of obtaining a clean clutter-free website.
Compare & analyze similar business models, explore business mechanics and concepts.
To understand Ariel's current website structure I constructed a site map focusing on the consolidation of like services, removal of duplicate menus, navigation, and replacement of new services.
A new site map was organized and developed integrating new and previous services, eliminating customer confusion and cognitive load when using this site.
Extracted Healthy Creation's website copy, menus, and informational text.
The Customer Experience
Align Healthy Creation's customers' goals with the website design, teasing out each persona catering to their dietary needs and preferences. Ensuring primary customers have all decision-making components available.
Create clear, concise communication providing website visitors information required to navigate and determine the best services offered for each individual customer.
Catered to the busy individual who has no time to waste on multiple clicks or time to cook.
Serving clients a spoonful of cultural meals in addition to a fresh new website design.
Food education and guidance towards fitness goals, and meals that cater to dietary restrictions.
Research shows that 73% of customers in 12 countries say that customer experience is the most important factor in their purchasing decisions.
Ideation & Prototype
Repackage Healthy Creations in-person services to an online service where Healthy Creations can still profit due to Covid-19.
Create a cohesive experience and structure for Healthy Creation's customers, providing seamless page transitions and guidance of Healthy Creation's process & operations.
Develop a new automated and sustainable business flow for Healthy Creations.
Establish a creative way to continue Ariel's passion to educate her clients to understand the cultural aspect of food and how food can be used to heal the body.
Consolidate offered services duplicated on the website, creating a cleaner, and accessible website for customers.
Construct Meal Plan cards that provide enough details an interested customer would need to locate & forge a decision with.
Compose a new way of showcasing Flavorgasm donuts, condensing the menu to reflect seasonal and most popular donuts.
Generate an automated response trigger system Ariel can manage, saving her time in responding to customers. Helping Ariel get back to her craft.
Healthy Creations Landing Page
Design & Test
A comprehensible customer friendly website, which includes digestible meal planning information in one distinct place, and educative content a customer would require to make an informed decision.
A new cohesive, brand consistent with brand colors, font, text.
Iterate website based on customer interactions and feedback as well as SEO analytics.
Illuminating The Process
Establish a visible process - I created a 1,2,3 numbered process that explains how Healthy Creations operates.
Provide representation and language illuminating Healthy Creation's unique selling point of providing vegan, vegetarian, soy-free, gluten-free local handpicked ingredients.
Implemented the of structured Meal Plan cards designated into three categories:
The Food Enthusiast, Fitness Minded, The Executive
Providing plan details including serving size, sample menu, and Meal Plan Consultation form, which caters to customers with dietary restrictions.
How It Works
A Featured Donut and seasonal menu was created to decrease customer cognitive load by eliminating unavailable options. This was a viable option in place of The Donut of The Month Club which was suspended due to Covid-19.
Present and repackage Seattle Love care packages, A promotional offer to support local businesses and families during Covid-19. A lightbox and submenu were implemented, giving the care packages its own page real estate which includes package contents.
Flavorgasm Donuts BEFORE Redesign
Visible representation and language educating site members of Healthy Creations niche market, catering to dietary and lifestyle needs.
Arranged meal plans and menus where interested customers have resources visible and available.
Structured meal plans that provide details including serving size, sample menu, and a meal plan consultation form. Healthy Creations offers 3 plans - The Food Enthusiast, Fitness Minded, The Executive
All Things Meal Plan
To assist in freeing up Ariel's time I created an input form customers could submit according to Meal Box contents, allowing Ariel to manage her customers' orders personally and efficiently.
Information regarding Meal Plans can be found in one click from the landing page. Since Meal Planning is a sought after service, it deserved its own space where all things Meal Plan could be found.
Meal Box Contents, pictures, options & delivery details can be found here, giving Ariel's customers access to all things Meal Plan.
Design a logo that embodies Healthy Creations' brand identity.
Incorporate brand colors that represent Ariel's fresh and colorful menu, outlook on life, and business zest.
Integrate a local, fresh, healthy, energized, nourished to a new level, look & feel. Advancing Ariel's business appeal.
A new color scheme implemented and co-created during design reviews, executing Ariel's vision of redesigned Healthy Creations.
I designed this logo as a fusion integrating Ariel's kitchen tools with a flare of magic which infuses Healthy Creations cuisine.
Portray vegan and healthy food in creative and explorative ways.
Healthy Creations Landing page Before Redesign
Exploring Color palettes
Measuring Successful KPIs
After I implemented alt text, keywords, and additional SEO optimization Healthy Creations website traffic increased to 169% In 3 months.
Accelerated form submissions by 52% during the pandemic.
Unique and organic visitors, form submissions, store orders & more can be monitored. Allowing Ariel Insights and business strategy towards reinventing her customers' satisfaction and Healthy Creation Experience.
By creating automated systems and notifications Ariel is able to manage her growing business and continue sharing her passion with each bite.
Meeting Ariel Bangs has been a true privilege, she is a kind soul who has a genuine love for supporting and empowering her community. Her commitment to the community is truly inspiring.
This project gave me the privilege to use design towards helping a current real-world problem. I think that as a designer and more importantly as a human we all want to make a difference. The joy of this design was seeing significant side-by-side differences. In the new design, you can visibly see how whitespace gives your eyes a delightful rest between elements, allowing you to focus and digest each element of information.
The new design gives customers information scents when navigating meal plans, menus, and Healthy Creation's process of operations, allowing users to understand the process behind each service in addition to access to needed information to purchase Ariel's services.
With more time I would integrate interactive, customizable menus customers can assemble their own meal box online while ordering. Virtual chef classes and How-To videos would be created and added, allowing customers to access virtual services during and after the pandemic. Thorough testing, feedback, and iterations would be conducted to ensure the functionality and usability of each model.